Mukhtar Odebiyi
IT Security & Infrastructure

Mukhtar Odebiyi

IT Support Technician with mid-level L1/L2 experience. Security-first approach to infrastructure — Active Directory, Azure, endpoint hardening, and network troubleshooting for corporate and remote users.

CompTIA Network+ CompTIA CySA+ BSc Computer Science
Get in Touch View Experience
Windows OS•Active Directory•Microsoft 365•Azure•TCP/IP•DNS•VPN•Firewalls•Wireshark•Nmap•Splunk•Microsoft Sentinel•Nessus•OpenVAS•Wazuh•ELK Stack•Python•Bash•Patch Management•System Hardening•L1/L2 Support• Windows OS•Active Directory•Microsoft 365•Azure•TCP/IP•DNS•VPN•Firewalls•Wireshark•Nmap•Splunk•Microsoft Sentinel•Nessus•OpenVAS•Wazuh•ELK Stack•Python•Bash•Patch Management•System Hardening•L1/L2 Support•
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About

I'm an IT support professional based in Mississauga, Canada with a background in computer science and hands-on expertise securing and maintaining enterprise environments.

My work spans L1/L2 remote support, Active Directory administration, Azure cloud services, and endpoint security — always with a security-first mindset shaped by my CompTIA CySA+ certification.

I thrive in ticket-driven environments, delivering reliable resolutions with thorough documentation and a focus on root cause analysis — not just quick fixes.

2+
Years Experience
L2
Support Level
2
CompTIA Certs
BSc
Computer Science
BSc Computer Science
York University
Sep 2017 — Jun 2024
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Experience

Current Role Jan 2024 — Feb 2026

IT Support Technician

Alterdime Consulting Inc
  • Provided L1/L2 remote technical support via phone and email in a ticket-driven environment, ensuring efficient IT operations and excellent user experience.
  • Troubleshot Windows OS, application, and network connectivity issues using root cause analysis for corporate users.
  • Managed Active Directory: user accounts, group permissions, and password resets adhering to access management best practices.
  • Supported remote and WFH users by resolving access, performance, and connectivity issues while maintaining network security.
  • Provided technical support for Azure services, resolving complex issues for clients.
  • Assisted with system hardening, endpoint security, and patch management to maintain a secure infrastructure.
  • Accurately documented incidents and troubleshooting steps in the ticketing system, maintaining network diagrams and service management records.
Previous Apr 2023 — Oct 2023

Customer Service Technician

Transcom
  • Handled high-volume inbound support calls with a professional, customer-focused approach.
  • Provided clear, step-by-step guidance to resolve user issues efficiently, targeting first-call resolution.
  • Managed customer concerns with patience and empathy, consistently meeting SLA and quality targets.
  • Strengthened verbal and written communication skills essential for IT Service Desk environments.
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Technical Skills

🖥️

Operating Systems & Platforms

Windows Linux Microsoft 365 Azure Active Directory
🌐

Networking

TCP/IP DNS HTTP/S VPN Firewalls Switching IP Addressing Cabling
🔐

Security & SIEM

Splunk ELK Stack Microsoft Sentinel Nessus OpenVAS Wazuh System Hardening
🔍

Monitoring & Analysis

Wireshark Nmap Log Parsing Regex Endpoint Security Patch Management
⌨️

Scripting & Automation

Python Bash Regex
📋

IT Operations

L1/L2 Support Ticketing Systems Change Management Documentation Root Cause Analysis
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Contact

Let's work
together.

Open to full-time IT support, security analyst, or infrastructure roles in the GTA and remote. Let's connect.

Send an Email
✉️
Email mukhtar.odebiyi@gmail.com
📞
Phone 437-997-3258
🔗
LinkedIn View Profile →
📍
Location Mississauga, Canada